From an agency that runs support itself, every day.
inbrix didn't come from a startup whiteboard, but from the real support work at GOLLE IT – an owner-led software agency from Germany, on the market since 2010.
GOLLE IT. Since 2010, no detours.
We're an owner-led software boutique from Germany. Since 2010 we've been building and running web platforms, apps, e-commerce solutions and Shopware plugins – with a fixed in-house team, no offshore, no rotating freelancers.
Support and ticketing isn't a side gig for us, it's daily business: for our own Shopware plugins and as second-level for our clients' products. We deliver for small teams and large organisations alike – and handle sensitive data seriously. This is daily business.
It's exactly this everyday work with real customer data that produced inbrix. We built the tool we need ourselves, every day.
No exit. No pivot.
Owner-led since 2010 – the same people, the same responsibility.
Honest, even when it hurts
We tell you what works and what doesn't – even if it costs us the deal.
From mid-market to enterprise
We deliver for small teams as reliably as for large organisations.
Not a whiteboard product.
inbrix grew out of our own support and was backtested on over 2,000 real tickets. In almost every case the bot responded at least as well as a human, often better. We don't ship a feature we don't run ourselves.
Let's get to know each other.
Start free or get a tour from the people who use inbrix themselves, every day.
Create your account.
Name, business email, done. No credit card, no contract term.
- Every feature in your first month
- Your data stays in Germany
- Cancel any time, export included