Everything modern support needs. In one tool.
From autonomous AI agents to a Confluence-class knowledge base to a REST API, MCP server and webhooks. AI-native, GDPR-compliant, hosted in Germany.
inbrix AI. A colleague, not a chatbot.
Every AI agent is a real user on your team: it gets tickets assigned, replies under its own name, has personality, tools and a memory. Labelled as AI on the outside, as the EU AI Act requires – and on the inside, every single step is there to read.
No second system, no parallel world. You create an agent like a colleague: avatar, name, title. From then on it shows up on the team, picks up tickets and writes under its own name.
Always on: knowledge base, customer context & handover to a human
inbrix AI reads screenshots too.
Customers rarely send clean bug reports, but almost always a screenshot. inbrix AI looks at it, spots the problem and knows what to do.
A login screen with a red error message: “Uncaught TypeError: Cannot read properties of null (reading 'value')”.
A JavaScript error in the login form, not a wrong password. A script accesses a field that hasn't loaded yet.
Flagged as a technical issue, priority raised and handed to a human.
Notices how the customer feels.
inbrix reads the mood of every message. Frustrated customers are prioritised and handed to a human sooner; happy ones get a review request at the right moment.
One for the everyday, one for the special cases.
Create as many AI colleagues as you have roles – each with its own name, its own mailbox, its own toolbox and its own guardrails. Your rules decide who gets which ticket: first contact takes the everyday, the specialist takes the cases in its field.
When money, law or anger is involved, every bot hands straight to a human – and tells the customer someone is taking over. A human is always at the end of the chain.
Memory on four levels.
Every step, every source, every decision. Auditable like a log.
Four channels, one inbox.
Email, chat, web tickets and Shopware land in one place, with the knowledge base and AI right beside them. Every channel becomes a ticket and gets the same automation.
Best-in-class threading, forward detection, loop and bounce protection, inline images, undo send.
Chat widget
Embeddable live chat with one line of code. Every conversation becomes a ticket.
Web tickets & portal
A public form with email verification. The customer tracks their ticket via a signed link.
Shopware
Store tickets and producer account right in your inbox. Shop credentials are never stored.
More on the Shopware integrationAn editor like Confluence. One index for the AI.
Own pages, uploaded files and crawled websites in one tree, one index, one search. The bots read all of it before answering and cite the source.
A live chat that answers like a human.
One line of code and your support chat is live. It knows your knowledge base, reads images, knows which page the visitor is on, and leaves nobody hanging.
AI Act noticeYou'll know. Exactly the way you want.
In-app, push, Slack DM and email digest. Configurable per event and per channel, with quiet hours, escalation and coalescing, so five chat messages are one interruption, not five.
When this happens, do that.
Build rules that automatically tag, assign, prioritise, notify or fire a webhook. No code required.
A real API. Not an afterthought.
MCP server first: attach claude.ai, ChatGPT or Gemini as a connector to inbrix with zero setup. Plus a real REST API and signed webhooks to automate everything and connect inbrix to your stack.
// claude.ai → Custom Connector
{
"url": "https://api.inbrix.ai/api/mcp",
"auth": "oauth" // zero client setup
}
tools search_tickets get_ticket reply_ticket
add_note update_ticket ticket_statsPlus: API tokens with scopes, workspace roles (owner, admin, agent) and webhooks per organisation or per workspace.
Moving from your old helpdesk? We'll do it. For free.
Coming from Zendesk, Freshdesk, Intercom or another system? We handle the entire migration for you: all tickets with history, contacts, customers and attachments. In person and under NDA.
All under NDA. Your data is yours, we only look at it together with you.
And there's more.
A look at what's coming next.
Your customer calls, inbrix AI picks up: understands the request, answers with the same knowledge base and the same two guardrails as in chat, and files everything neatly as a ticket in your inbox.
- Natural voice, available around the clock
- Automatic transcription & ticket
- Handover to a human any time
Ask your AI about inbrix.
Let ChatGPT, Claude or Perplexity compare honestly – they already know inbrix.