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Your support. Your website. One system.

Automate support. Help visitors on your website.

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Support that takes care of itself.

AI answers routine questions and brings in your team when needed.

Helpful advice on your website.

Your chatbot answers questions using your company's knowledge.

One shared inbox.

Handle email and chat together. Keep track with AI summaries.

Your knowledge. Helpful answers.

Turn your website, PDFs and guides into a shared knowledge base.

You set the rules.

Decide what AI handles on its own and what your team approves.

Works with your tools.

Connect inbrix to your shop and existing workflows.

Hosted in GermanyAI processing in the EUNo training on customer data

Routine questions? Let AI handle them.

It replies on its own and brings in your team when needed.

Vision

inbrix AI reads screenshots too.

Reads error messages in images and helps identify the problem.

Screenshot of a login page with a JavaScript error message
Sentiment analysis

Notices how the customer feels.

Recognises frustration, prioritises urgent requests and brings in your team sooner.

Frustrated: the customer complains about an error message.Annoyed: first reply, still sceptical.Neutral: the bot has understood the problem.Warming up: a solution is emerging.Satisfied: problem solved, the customer says thanks.Very happy: the customer actively offers a review.
😠 frustrated🙂 happy
Several agents, one team

One for the everyday, one for the special cases.

Separate AI roles for everyday questions and specialist topics. You define their tasks, knowledge and approval rules.

Anna · First contactAnswers email and chat in seconds. Knowledge base, solved tickets, screenshots.
Thomas · BillingTighter guardrails, a smaller toolbox: invoice questions yes, price commitments never.
Human

Your rules decide when a human takes over.

It learns

Memory on four levels.

Per ticketNotes within the running case.
Per customerRemembers versions, settings and preferences.
Learned lessonsUses experience from previous solutions.
Your feedbackImproves answers with your feedback.
Configure AI & trace its decisions
Live configurationDrag the sliders. The decision below changes with them.
Lena HoffmannSupport Specialist · lena@bot.golle-it.de
Personality & voice
Autonomy
Tools

Always on: knowledge base, customer context & handover to a human

Two guardrails, one decisionEvery answer passes two independent checks: Can I solve this? And: Is my answer risky? Only when both pass does it go out autonomously. You set the thresholds.
Example ticket · #51204“The reset link never arrives and I can't get into my account anymore.”
1
SolvabilityCan I solve this?
Score 0.91your threshold 0.80
2
RiskIs my answer risky?
Score 0.08your threshold 0.30
Answered autonomouslyCompetent enough and low-risk. Goes out immediately under the colleague's name.
Full transparency
Bot activity · #51204

Every step, every source, every decision. Auditable like a log.

Read knowledge base3 hits
Reset flow · Account FAQ · Password guide
Checked 3 solved ticketssimilar cases
#48120 · #49233 · #50871, same cause
Scored solvability0.91
above your threshold of 0.80
Scored risk0.08
no money, no legal, no access. Low-risk.
Answered autonomously47 sec
sent under the name Lena Hoffmann

Your website can answer back.

Advice, quick answers and personal help when it matters.

Anna · inbrixAI assistant · here to help
I need a backpack for work and short trips. Which one fits?
Anna · inbrix
For everyday use, I'd recommend the Daypack:
  • 18 litres: compact for your commute.
  • 42 × 28 × 18 cm: convenient for short trips.

For multi-day trips, the 45-litre Trekking offers more room.

Daypack · 18 litres

For everyday use and short trips

42 × 28 × 18 cm
Trekking · 45 litres

More room for longer adventures

For multi-day trips

Example conversation with fictional products. “Try it live” opens our real chatbot.

  • Answers from your content
  • On your website or in your web app
  • Handoff to your team when needed
Explore all chat features
Human presenceName, avatar, typing indicator – plus the AI Act notice the widget adds by itself.
Page contextThe widget knows which page is open and answers specifically to it.
Understand screenshotsPaste a screenshot, the bot analyses it automatically.
Personal handoffIf it can't help right away, a short holding note goes out and a human takes over.
OnboardingAsk for name and email up front or start anonymous. Configurable per widget.
ProactiveTime-based teaser, quick replies, offline state outside business hours.
Explore the website chatbot ↗

Discover more features

One inbox

Email, chat & customer portal

Take over. Know where things stand.

Holiday cover, a team handoff or a question months later: AI summarises what happened and what still needs attention.

  • Holiday cover
  • Team handoff
  • Revisit an older case
Replacement for a damaged delivery

AI summary

Issue
A desk lamp arrived damaged.
Current status
Photos checked. Replacement agreed.
Still open
Delivery address needs confirmation.
Next step
Confirm the address, then send the replacement.
Example from an email conversation

Email

Best-in-class threading, forward detection, loop and bounce protection, inline images, undo send.

Chat widget

Embeddable live chat with one line of code. Every conversation becomes a ticket.

Web tickets & portal

A public form with email verification. The customer tracks their ticket via a signed link.

Shopware

Store tickets and producer account right in your inbox. Shop credentials are never stored.

More on the Shopware integration

Knowledge base

Website, PDFs & guides

Manual
HeadingsTablesImagesCalloutsCodeAnchor links
Reset your password
Tip: the reset link is valid for 60 minutes. Check your spam folder too.
Easy text editingEdit content like a text document, with images, tables and notes.
Understand website & product dataImports page content and structured product data via sitemap and refreshes it regularly.
PDFs & filesUpload PDF, Markdown, HTML. The bot even cites the page number.
Public or internal, per pageAn internal runbook and a public manual page in the same tree. Internal stays internal.
Public manualPublished pages become an SEO-ready manual with search and dark mode.
Confluence importerBring your existing wiki over: macros become callouts, images migrate, hierarchy is preserved.

Recognise products and services.

Identify products, services and their properties using the metadata on your website.

In development
Backpacks for your everyday adventures
Daypack18 litresEveryday & short trips
Trekking45 litresMulti-day adventures
Matches your question

I need something small for my commute.

The 18-litre Daypack suits your everyday needs. The Trekking backpack is designed for longer trips.

Illustrative example

JSON-LD / Schema.org · Open Graph

Structured data, also used for rich snippets, adds context to the page content.

Automatic workflowsAssign & sort tickets
WhenSubject contains “invoice”
Then
Tag: BillingAssign to Finance
WhenSentiment turns negative
Then
Priority: highHand over to a human
WhenA new chat comes in
Then
Bot repliesSlack notification
WhenTicket solved & customer happy
Then
Ask for a reviewFire a webhook
NotificationsIn your browser, email & Slack
Try it: click the cells.
In-app
Push
Slack
Email
New ticket
Assigned to me
Bot hands to human
Customer replied
New chat
Mention
SLA warning
Quiet hours & do not disturbConfigurable per person. Urgent things can break through quiet hours, or not. You decide.

Integrations

Connect your existing tools

Controllable via
MCP serverclaude.ai, ChatGPT and Gemini connect as a custom connector with no client setup at all. Dual bearer auth via token or OAuth.
REST APIBearer-authenticated, with scopes (read, write, admin, ai) and cursor pagination. Read, reply to and update tickets.
WebhooksHMAC-SHA256 signed, with retries and a delivery log. ticket.created, message.created, sla.warning and more.
View technical examples
// claude.ai → Custom Connector
{
  "url": "https://api.inbrix.ai/api/mcp",
  "auth": "oauth" // zero client setup
}

tools search_tickets get_ticket reply_ticket
      add_note update_ticket ticket_stats

Plus: API tokens with scopes, workspace roles (owner, admin, agent) and webhooks per organisation or per workspace.

Import service

Moving from your old helpdesk? We'll do it. For free.

Coming from Zendesk, Freshdesk, Intercom or another system? We handle the entire migration for you: all tickets with history, contacts, customers and attachments. In person and under NDA.

€999€0for contracts concluded by 31 December 2026

All under NDA. Your data is yours, we only look at it together with you.

Analysis of your existing ticket system
Migration of all tickets incl. history and timestamps
Contacts, customers and attachments
Knowledge base and Confluence import
Personal onboarding on your real data
We support every import source:
ZendeskFreshdeskIntercomZammadGorgiasConfluenceIMAP…
Coming soonA look at upcoming features
Coming soon

And there's more.

A look at what's coming next.

Coming Q4 2026
AI phone support

Your customer calls, inbrix AI picks up: understands the request, answers with the same knowledge base and the same two guardrails as in chat, and files everything neatly as a ticket in your inbox.

  • Natural voice, available around the clock
  • Automatic transcription & ticket
  • Handover to a human any time

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