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inbrix AIAutonomous AI agents with two guardrails – every bot a real teammate.Omnichannel inboxEmail, chat, web tickets & Shopware in one inbox.Knowledge baseA Confluence-class editor, website import via sitemap, read by the AI.Chat widgetAn embeddable live chat that answers like a human.NotificationsIn-app, push, Slack DM & digest – with quiet hours.Developers & APIREST API, MCP server and webhooks – developer-first.See all features →
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Subprocessors

These providers process personal data on our behalf (Art. 28 GDPR). We update this list before a new subprocessor goes into production.

Last updated: 20 July 2026

ProviderPurposeLocation / processingBasis
Hetzner Online GmbHHosting and infrastructure (application, database, file storage)GermanyDPA · processed exclusively in the EU
OpenRouter, Inc.AI model routing. Onward: Anthropic (language models), OpenAI (embeddings).USADPA · Standard Contractual Clauses · privacy mode: no training, no content retention
Mailjet (Sinch Email)Sending inbrix system email (invitations, notifications, invoices). Not your customers' support email.FranceDPA · processed in the EU
Slack (Salesforce, Inc.)Internal notification about new signups (name and business email address)USADPA · Standard Contractual Clauses

Planned

ProviderPurposeLocation / processingBasis
PostHog, Inc.Product and website analyticsUS company · processed in the EU cloud (Frankfurt)DPA · EU cloud selected · not yet integrated
Omnifact GmbHAI inference processed in GermanyFrankfurt, GermanyIn preparation – not yet in use

Not on this list

Our error monitoring is self-hosted – no telemetry goes to an external service. Every remaining component runs on our own infrastructure at Hetzner, with no further providers involved.

Changes

We notify customers at least 30 days before a new subprocessor is used, so objection stays possible. Write to datenschutz@golle-it.de if you want to be notified of changes.

The AI-native customer-operations platform. GDPR-compliant, made in Germany.

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