AI that guides customers.
And supports your team.
inbrix answers questions on your website and handles routine support enquiries. Powered by your knowledge, with a personal handover to your team.
No credit card. No cancellation needed.What inbrix takes care of for you.
For your support team. For your website visitors.
Support that takes care of itself.
AI answers routine questions and brings in your team when needed.
Helpful advice on your website.
Your chatbot answers questions using your company's knowledge.
One shared inbox.
Handle email and chat together. Keep track with AI summaries.
Your knowledge. Helpful answers.
Turn your website, PDFs and guides into a shared knowledge base.
You set the rules.
Decide what AI handles on its own and what your team approves.
Works with your tools.
Connect inbrix to your shop and existing workflows.
Take over. Know where things stand.
Holiday cover, a team handoff or a question months later: AI summarises what happened and what still needs attention.
- Holiday cover
- Team handoff
- Revisit an older case
AI summary
- Issue
- A desk lamp arrived damaged.
- Current status
- Photos checked. Replacement agreed.
- Still open
- Delivery address needs confirmation.
- Next step
- Confirm the address, then send the replacement.
AI does the work.
You set the boundaries.
Can it solve the question? Is the answer risky? Two checks decide whether inbrix replies, needs approval or hands over to your team.
Is the answer in the knowledge base? Have I had this case before?
A price commitment? Legal? Credentials? Customer already angry?
You set both thresholds yourself – per bot, on a slider. Try it right here: drag the marker past the score and watch the decision flip.
Traceable answers
Sources and decisions, right on the ticket.
Your rules for each bot
Set your own thresholds and reply limits.
Step in at any time
Take over or pause the bots in your workspace.
See it. Get it.
From the first ticket to a personal handoff: see the workflow in 89 seconds.
30 minutes. Your team, your questions.
Your customer data. Your responsibility. Our commitment.
Built and hosted in Germany. AI processing in the EU. No model training with your customer data.
Explore security & privacyDPA, data processing and subprocessors are openly documented.
One team. The right package.
Choose the scope that fits. Every package includes German hosting and AI processing in the EU.
per month, billed annually
588 € per year, excl. VAT
- Email + chat widget in one inbox
- Knowledge base with AI search
- AI copilot & reply drafts (50 conversations/mo.)
- Rules & automations (basic)
per month, billed annually
1,548 € per year, excl. VAT
- Everything in Starter
- 1 autonomous AI employee (200 conversations/mo.)
- Shopware producer connector
- Customer portal, SLA, CSAT, Slack
- REST API, MCP & webhooks, custom domain
per month, billed annually
2,988 € per year, excl. VAT
- Everything in Pro
- 3 autonomous AI employees (500 conversations/mo.)
- Multiple workspaces / brands
- SSO/SAML & audit-log export
A dedicated instance, your own hosting or custom agreements.
One conversation covers up to 5 reply rounds by the AI employee. Every further group of 5 rounds begun counts as another conversation – a 15-round consultation therefore counts as three. A handover to a human does not count as a round. Copilot drafts come out of the same quota.
Cancel monthly · data export always included · prices excl. VAT.
What is inbrix?
An AI-native helpdesk from Germany: email, chat, web form, customer portal and knowledge base in one inbox – plus autonomous AI agents that answer tickets themselves when they are confident. Built and hosted in Germany, GDPR-compliant.
Does the AI really answer tickets on its own – and what if it's wrong?
Yes, but never blindly. Before every reply, two guardrails check: can I solve this? And is the answer risky? Anything involving money, legal matters, credentials or an angry customer goes straight to a human, with a handover note. Thresholds, round limits, a per-ticket budget and a kill switch are all yours to set.
Is inbrix GDPR-compliant?
Yes. Hosted exclusively in Germany at Hetzner (data centers certified to ISO 27001 and BSI C5), a DPA under Art. 28 GDPR, and a public subprocessor list. Your tickets are processed in the EU only – by us and by the language models – and they never train an AI model.
Does inbrix work without AI?
Fully. Inbox, rules, SLA, knowledge base and portal run without a single AI call. You switch the AI on per case, per workspace – or not at all.
What does inbrix cost?
One package price for the whole team instead of seat counting: Starter €49, Pro with an autonomous AI employee €129, Business €249 per month. No fee per resolved ticket, cancel monthly – and annual billing gives you two months free.
Can I migrate from my current helpdesk?
Yes – we bring over tickets, contacts and your knowledge base. For contracts concluded by 31 December 2026 the full migration is free; afterwards the service costs €999.
What makes inbrix special for Shopware agencies?
inbrix pulls support tickets straight out of the Shopware producer account, answers them with AI and mirrors the status both ways – to our knowledge the first native integration of its kind.
More for your customers. More time for your team.
Try inbrix with your team for 14 days. No credit card, no automatic charge.
Start your 14-day free trial