Transparent. No negotiation.
One package price per team, AI teammates as building blocks, and the AI computes in Europe on every plan – no fee per resolved ticket. Cancel monthly, data export always included.
- Email + chat widget in one inbox
- Knowledge base with AI search
- AI copilot & reply drafts (50 conversations/mo.)
- Rules & automations (basic)
- Everything in Starter
- 1 autonomous AI employee (200 conversations/mo.)
- Shopware producer connector
- Customer portal, SLA, CSAT, Slack
- REST API, MCP & webhooks, custom domain
- Everything in Pro
- 3 autonomous AI employees (500 conversations/mo.)
- Multiple workspaces / brands
- SSO/SAML & audit-log export
- On-premise or dedicated instance
- BYO key & custom model route
- Custom DPA & SLA
- Onboarding & priority support
One conversation covers up to 5 reply rounds by the AI employee. Every further group of 5 rounds begun counts as another conversation – a 15-round consultation therefore counts as three. A handover to a human does not count as a round. Copilot drafts come out of the same quota.
For comparison: a 5-person team pays €825/month at Zendesk with the AI add-on, plus fees per AI resolution* – at inbrix: Pro at €129.
Building blocks – grow your way
Own name, own mailbox, own guardrails – raises your organisation's quota by 200 conversations/month. E.g. a billing bot or one bot per brand.
Deliberately almost free: everyone gets their own login. No shared accounts, a clean audit log.
For hot months: €0.55 per additional bot conversation – for comparison, Intercom Fin charges $0.99 per resolved ticket.
Four firm commitments against nasty surprises
When the quota runs out, nothing is topped up behind your back – unless you switched automatic top-up on yourself. Then it stays within the monthly cap you set, and every booking arrives by e-mail with its invoice. Switch it off whenever you like.
The bot hands over to a human after a number of reply rounds you set – 5 by default, higher for consultation scenarios. That is a behaviour setting, not a billing question: billing always counts in blocks of 5 rounds.
We count conversations transparently per ticket – not "customer went quiet, cha-ching".
Quota used up? Inbox, portal, knowledge base and your team's work keep running unchanged – only the AI pauses, until the next month starts, you add a pack, or the automatic top-up you switched on takes over.
* Zendesk Suite Professional (€115/agent) + Copilot add-on (€50/agent), list prices zendesk.com, annual billing, as of July 2026; plus usage-based fees per automated AI resolution. inbrix Pro incl. an AI employee with 200 bot conversations/month.
Cancel monthly · data export always included · prices excl. VAT.
What does inbrix cost for your team?
Three inputs, one honest price – no hidden per-resolution fees.
The quota easily covers you – your volume is far below the included conversations.
All prices net, excl. VAT.What you always get.
- Hosted in Germany, data stays in the EU
- GDPR-compliant, DPA at the click of a button
- Your data never trains AI models
- Unlimited contacts and tickets
- Email, chat, web form and customer portal
- Knowledge base with AI search
- Full cost transparency per ticket
- Export your data, any time
What you want to know about pricing.
What are we billed for?
One fixed package price per team – plus bots as building blocks. Contacts, tickets and knowledge pages are unlimited; for the AI, your plan carries a monthly conversation quota that covers bot answers and copilot drafts alike. There is no fee per resolved ticket and no token billing.
Can I try inbrix for free?
Yes – 14 days at Pro level, including an AI employee and 50 bot conversations. You add a payment method to start; unless you cancel before the trial ends, it converts to the plan you chose. You can end the trial any time in your account. Need longer? Just ask – we extend it, no fuss.
What counts as a bot conversation?
A ticket or chat in which an autonomous AI employee answered the end customer itself. **One conversation covers up to 5 reply rounds.** Every further group of 5 rounds begun counts as another conversation: a 12-round consultation therefore counts as three. **A handover to a human is not a round** – five answers plus a clean handover remain one conversation. Drafts for approval and the AI assists in the reply field (improve, elaborate) come out of the same quota. Not counted are summaries, the AI search and cases where the AI generated nothing at all – for instance when the bot escalates an angry customer straight away, or one of your own limits kicks in. You see usage live in your account.
What if a consultation runs longer than 5 rounds?
It keeps going. The bot does not stop after five rounds – it hands over to a human only once the **round limit** you set is reached (5 by default, higher for consultation scenarios). The round limit is a per-bot behaviour setting and has nothing to do with billing: billing always counts in blocks of 5 rounds. So a consultation bot with a round limit of 20 holds long conversations and uses up to four conversations doing so.
What happens when conversations run out?
The helpdesk keeps running as normal: inbox, customer portal, knowledge base and your team's work stay fully usable. Only the AI pauses – until you add a conversation pack (€55 per 100) or the next billing month starts. **Nothing is ever topped up on its own.** If that is too tight – say a public chatbot on your website would otherwise fall silent mid-month – you can switch automatic top-up on in the billing settings: it is off by default, you set the monthly cap yourself, and every booking reaches you by e-mail with its invoice.
Where does the AI run?
All AI processing – including the language models – runs exclusively in the EU under zero data retention. That is not a paid add-on, it is the normal state, and there is no option that changes it. Replies and drafts run on Claude Sonnet 4.6 via Amazon Bedrock, pinned to EU member states; the remaining steps run on Scaleway in Paris.
Is there a minimum term?
No. Cancel monthly. Pay yearly and two months are on us.
Are there discounts?
Annual billing gives you two months free, and for contracts concluded by 31 December 2026 we migrate you off your old helpdesk at no charge. Non-profits and education: talk to us.
Can I take my data with me?
Yes, any time and at no extra cost. Tickets, contacts, knowledge base and attachments in open formats.