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From Shopware partners, for Shopware partners

Your store tickets. Finally with AI.

Handle extension support alongside emails and chats. inbrix syncs tickets, replies and status with your Shopware account.

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Try free for 14 days. No credit card.
Your store support in inbrix.
ShopwareEmailChat
Shared inbox
Order confirmation missing after update
Question about extension setup
Follow-up on a licence
Handle as a teamTaken over by Lea
Order confirmation missing after update

AI summary

Issue
Order confirmation missing after the update.
Current status
Settings checked. Test email works.
Still open
Confirmation for a test order still pending.
Next step
Ask the customer to check a test order and compare results.
Illustrative example

From store ticket to reply.

  1. 1

    Connect your store

    Link your producer account to inbrix.

  2. 2

    Work together

    Assign tickets. Use AI replies. Coordinate with your team.

  3. 3

    Back to the store

    Synchronise replies and status with the store.

Switch less between store and support.

Reply as a team

Assign requests, share internal notes and stay on top of replies.

Hand off routine questions

AI uses your knowledge base to answer recurring questions.

One inbox

Handle store tickets alongside emails and chats.

The next teammate knows where things stand.

What has been checked? What is the customer waiting for? AI summaries make handoffs simple.

More about AI summaries
Your store support in one shared workflow.
  • Reply straight from inbrix – lands as a producer answer in the store
  • Status mirrored both ways (open / resolved / closed)
  • Attachments & the complete ticket history imported
  • Knowledge base from your docs, manuals and the Shopware documentation
  • Rules, SLA and auto-close just like any other channel
  • One inbox for store, email, chat and web form
Shopware Extension PartnerShopware Bronze Partner
We're on the same side of the table

We build extensions ourselves. Since 2013.

inbrix comes out of a Shopware agency that ships its own plugins in the store. We know the producer account, the ticket flood before a release and the eternal “which Shopware version is this customer even on?” – because we ask it ourselves every day.

  • Our own extensions in the Shopware Store – we're our own first customer
  • Certified Shopware partner since 2013
  • Support for Shopware 5 and 6 – including the quirks of both worlds

Explore the Shopware integration.

See tickets, AI replies and synchronisation in a 30-minute demo.

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