Your store tickets. Finally with AI.
Support for your Shopware extensions today lives only in the account dashboard – no automation, no AI, no team workflow. inbrix pulls those tickets out, answers them and mirrors the status back.
The Shopware account is not a helpdesk.
No team workflow
No assignment, no notes, no SLA. Who is answering? Who already did?
No automation
Every routine question gets typed by hand – for the fifth time this week.
Cut off from the rest
Store tickets live apart from email and chat. Two inboxes, two truths.
Connected in 5 minutes.
Connect the account
Store the credentials once – AES-256 encrypted, never in plaintext.
Tickets flow in
Sync every 5 minutes: new tickets, replies, attachments – full history included.
AI answers, status mirrors
The bot reads your knowledge base and replies. Resolved here = closed in the store.
Your store tickets. Finally with AI.
The first helpdesk that pulls tickets straight from the Shopware producer account, answers them and mirrors status both ways – attachments and full history included.
Only on inbrixEverything the account can't do.
- Reply straight from inbrix – lands as a producer answer in the store
- Status mirrored both ways (open / resolved / closed)
- Attachments & the complete ticket history imported
- Knowledge base from your docs, manuals and the Shopware documentation
- Rules, SLA and auto-close just like any other channel
- One inbox for store, email, chat and web form
We build extensions ourselves. Since 2013.
inbrix comes out of a Shopware agency that ships its own plugins in the store. We know the producer account, the ticket flood before a release and the eternal “which Shopware version is this customer even on?” – because we ask it ourselves every day.
- Our own extensions in the Shopware Store – we're our own first customer
- Certified Shopware partner since 2013
- Support for Shopware 5 and 6 – including the quirks of both worlds
Show me this on my real tickets.
20 minutes, your account, your questions – we'll show the sync live.