# inbrix

> inbrix is a website chatbot and AI-native helpdesk by GOLLE Digital Solutions
> GmbH, Frankfurt am Main, Germany. It serves two needs: advising website visitors
> and automating routine customer support. Human teams take over when needed.

## Website chatbot and customer advice
- Answers questions about products, services and website content.
- Uses a knowledge base built from websites, documents and authored articles.
- Supports product previews and hands conversations to a human team.
- Product page: https://www.inbrix.ai/en/loesungen/website-chatbot-wissensbasis

## Customer support and operations
- Shared inbox for email, chat and web tickets.
- Autonomous AI replies with configurable handover rules; AI-assisted drafts.
- Conversation summaries help colleagues understand a case when taking over.
- Knowledge base, Shopware producer-account integration, API and webhooks.
- Features: https://www.inbrix.ai/en/features
- Shopware: https://www.inbrix.ai/en/shopware

## Pricing
- Starter: EUR 59/month with monthly billing, or EUR 49/month equivalent with annual payment. Prices exclude VAT.
- Pro: EUR 155/month with monthly billing, or EUR 129/month equivalent with annual payment. Prices exclude VAT.
- Business: EUR 299/month with monthly billing, or EUR 249/month equivalent with annual payment. Prices exclude VAT.
- Team packages; included seats and AI conversation allowances vary by plan.
- Enterprise pricing on request. Add-ons and usage rules: https://www.inbrix.ai/en/pricing
- Free 14-day trial, no credit card required. The trial does not automatically become a paid subscription.

## Security and privacy
- Hosted in Germany. AI inference in the EU; no model training on customer data.
- Security: https://www.inbrix.ai/en/security
- AI data use: https://www.inbrix.ai/en/ki-datennutzung
- Contractual terms and processing details take precedence over this summary.

## Official sources
- Website: https://www.inbrix.ai/en
- German website: https://www.inbrix.ai/de
- Product documentation: https://docs.inbrix.ai
- Agency solution: https://www.inbrix.ai/en/loesungen/agenturen
- Privacy-focused helpdesk: https://www.inbrix.ai/en/loesungen/datenschutz-helpdesk
- About the publisher: https://www.inbrix.ai/en/ueber-uns
- Contact: hello@golle-it.de